Privacy Policy

Last updated: 19 May 2026

This privacy policy explains how Fairmont Real Estate Group Pty Ltd (ACN 662 816 613, ABN 68 662 816 613), trading as Fairmont Property Group ("we", "us", "our"), collects, uses, discloses and protects your personal information when you visit fairmontproperty.com.au, contact us, or engage our property services.

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles ("APPs"). We take your privacy seriously and only collect what we need to do our job.

1. What we collect

We collect personal information you give us directly and information we collect automatically when you use our website.

Directly from you

• Name, phone number, email address
• Property details (address, type, intent — sell/lease/buy)
• Any other information you choose to share in messages, calls or meetings

Automatically

• Device and browser type, IP address (in general terms — city/region), pages visited, time spent
• Cookies and similar technologies (see Section 6)
• Marketing pixel and conversion data (e.g. Meta/Facebook Pixel) where you arrive from one of our ads

2. Why we collect it

• To respond to your enquiry, send appraisals, and provide property services
• To match you with relevant properties or buyers/lessees
• To send updates about a property you've enquired on
• To improve our marketing — measure which campaigns work and which don't
• To meet our legal, tax and real estate licensing obligations

3. Who we share it with

We don't sell your information. We only share it where it's necessary to do the work you've engaged us for, or where we're required to by law. Specifically:

• Service providers who help us run the business: CRM (Pipedrive), email and SMS providers, cloud hosting, accounting and document signing tools. Each of these is bound by their own privacy obligations.
• Marketing platforms (Meta, Google) — aggregate / hashed event data only, used to measure ad performance.
• Counterparties to a transaction — buyers, sellers, lessees, lessors, their agents and solicitors — only the information needed to negotiate and settle.
• Regulators — including Consumer Affairs Victoria, the ATO, and law enforcement — where we are legally required to disclose.

4. Storage and security

We hold personal information on secure cloud infrastructure. Access is restricted to staff and contractors who need it. We retain information only for as long as needed for the purposes above and to meet legal record-keeping obligations (real estate transaction records are typically retained for 7 years under Victorian law).

Some of our service providers store data overseas (United States, European Union). When we use them, we take reasonable steps to ensure they handle your information in line with the APPs.

5. Your rights

• Access — ask for a copy of the personal information we hold about you
• Correct — ask us to fix anything that's wrong or out of date
• Delete — ask us to delete your information, subject to any legal obligations we have to retain it
• Opt out — unsubscribe from marketing emails or SMS at any time (link in every message, or reply STOP)
• Complain — if you think we've mishandled your information, contact us first (details below). If you're not satisfied, you can contact the Office of the Australian Information Commissioner.

6. Cookies and tracking

We use cookies and similar technologies to:

• Make the website work (essential cookies — can't be turned off)
• Understand how people use the site (analytics)
• Measure the performance of ads we run on Meta, Google and similar platforms

You can disable cookies in your browser settings. Doing so may break parts of the site.

7. Children

Our services are aimed at property owners and investors over 18. We don't knowingly collect personal information from children.

8. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top tells you when. Material changes will be flagged on the home page.

9. Contact us